Never miss a rate again with multi-currency FX alerts

Client
Monese
Role
Product Designer
Year
2019
Tags
Mobile, UX, UI
Exchange rates move whether or not you are watching them. This gave Monese customers a way to be told when their rate arrived, rather than having to keep checking.
The set FX price alert sheet on a phone, showing GBP to RON with a rate dial set to 4.94
Problem

Good rates came and went unnoticed

Customers were missing out on good rates that would have got them more value when sending money abroad. Catching one meant opening the app and checking, repeatedly, on the chance that the rate had moved.

Objective

Let customers set an alert for the rate they want

Create a price alert feature that lets customers set FX rate alerts for the currencies that matter to them.

Tasks

How the project ran

Wireframing
UI exploration
Prototyping
Usability testing
Solution

Set it from where the rate already is

Setting an alert

One tap from the rate you are looking at

The alert is set from the exchange rates screen, where customers are already looking at a rate. Rather than sending them somewhere else to configure it, a sheet slides up over the screen they are on, carrying the same currency pair across.

The target rate is set on a dial rather than typed. The current rate sits directly above it, so the customer is always choosing relative to where the market is now.

The exchange rates screen alongside the set FX price alert sheet, showing the current rate above a dial for choosing the target rate
The sheet keeps the exchange rates screen visible behind it, so the alert is clearly set on the rate the customer was already viewing.
Managing alerts

Several currencies, one list

Alerts are multi-currency, so a customer can watch GBP to RON, EUR to USD, GBP to USD and GBP to INR at the same time. They all live in one list and each row can be edited or deleted with a swipe.

Two phones, one showing the set FX price alert sheet and one showing the FX price alerts list with four alerts and a swipe revealing edit and delete actions
End to end

The full flow

The full FX alerts flow, from the payments screen through the exchange rates screen and the set alert sheet to the alerts list, including editing and deleting an alert
From the payments screen through to a managed list of alerts. Scroll sideways to follow it through.
Outcome

No more watching the rate

A simple, friendly way for customers to set price alerts on the currencies that matter to them, so a good rate no longer depends on happening to open the app at the right moment.

12.2%
More international payments sent
Alerts brought customers back at the moment they were most likely to send.
18%
More time spent in app
Watching a rate became something the app did and customers returned to act on it.

Testimonials

“I had the opportunity to work with Khayam for in his role on the Monese payments team. During which time, he proved to be a strong asset to the team, and I recommend him forward for a senior or lead design position. Khayams strengths were demonstrated to me through his ability to use his passion and energy to drive problems forward each day, and reach a well thought out, well crafted solution. Khayam also works well in group environments, giving useful feedback and direction to other designers on the team, contributing towards building a strong design culture within the business.”

Joe AllisonVP of Design, Monese

“Khayam is an excellent designer who’s talent and professional skills make him a credit to the team. His forethought, attention to detail and consideration for edge cases make him a pleasure to work with. He always works with consideration for the technical side of how his designs would be implemented and was able to quickly answer any questions I might have in this regard. His communication skills are great and he is always able to explain his thought process behind a decision. I really enjoyed working with Khayam and would recommend him a designer who would deliver fantastic value to any team.”

Tom OvertonAndroid Engineer, Monese

“Khayam is a talented product designer and a great person to work with. His work in the global payments team was to a high standard in solving complex problems. He has a high attention to detail and great understanding of UX.”

Marius FanuSenior iOS Engineer, Monese